Wednesday, April 28, 2010

My Twitter saga - Password loss on twitter side?

The Twitter fail whale error message.Image via Wikipedia

One morning I came into work after a 3 day weekend and started up Hootsuite and received this message:

"The supplied Twitter profile credentials are not valid. If you have changed your Twitter password recently, you may need to update it in HootSuite.Update Now »"

It was displayed in my personal account's Home stream, Mentions Stream, and Direct Messages Stream. I have 2 other accounts I take care of and they were fine. I fired up Seesmic Desktop client (both the AIR app and the .NET app) to no avail. I then went to the twitter website. I couldn't log in to the website either! I got the message that my credentials didn't match. At this point I was afraid my account had been compromised. I wanted to be sure so I went to and searched for tweets from myself for the past few days. There was nothing out of the ordinary. I have some RSS feeds set up through Feedburner and twitterfeed and they were working fine - go figure. At least there weren't any rogue tweets that I hadn't sanctioned. (I couldn't see the DMs, so there was always the possibility that someone had found a way around my rather complicated/obtuse password and was using my account for SPAM)

I use Cotweet to tweet my company account sometimes to I logged in there and was able to tweet from my personal account as well! I even test tweeted first just to make sure. After a little questioning to the cotweet support group it turns out I used oauth to register there and so was not locked out of my account.

I tried the reset password form on the twitter site, but never received the email. I tried it 5, yes FIVE, times to no avail. I filled out their support form as well. After I had sent in this support form 4 times I finally got an answer to my alternate email address. Twitter support said that all the email that were supposed to go out the previous week did not for some reason and I should try again. If that did not work to respond to the email they sent and a support person would take care of me.

I retried the password reset and did not receive an email, so I responded to the email they send from support and have not received an answer :-(

I'm getting tired of using cotweet for everything. It's a good tool, but not for my everyday tweeting. If I could only reset my password I'd be a happy camper ...
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